Purchase not recognized / Reverted to trial#

If the app is suddenly showing the trial version, Google Play is likely having trouble recognizing your license.

Before trying the steps below, please backup your sleep history so you don’t lose any data.

To fix this, check which type of purchase you made and follow the matching steps below:

1. You bought “Sleep as Android Unlock” (Separate App)#

You must have both the main app Sleep as Android and the Sleep as Android Unlock app installed on your phone.

• Open the Google Play Store on your phone and search for Sleep as Android Unlock.
• Make sure the app is updated to the latest version, 20260915.
• If you see an Install button, download it again. As long as you are signed in with the same Google account you used to buy it, you won’t be charged again.
• Can’t download it or seeing a price tag? Open a web browser on your computer, go to the Google Play Store, sign in with the correct account, and install it to your phone from there.

2. You bought an In-App Purchase or Subscription#

In-app purchases are strictly tied to the specific Google account used at the time of purchase. If you have multiple Google accounts on your phone, Google Play sometimes assigns the app to the wrong account.

Step 1: Remove the app from the unpurchased account

1. Backup your sleep history: Before you proceed, make sure your data is backed up so you don’t lose any sleep records.

   Do not use local manual backup for this process! Uninstalling the app will erase its local storage. Please use a cloud backup or use the “Share” option to send the backup file off your device (e.g., to your email or cloud drive).

2. Uninstall Sleep as Android from your phone.
3. Open the Play Store app, tap your Profile Icon (top right) → Manage apps & device → Manage tab.
4. Switch the filter from “Installed” to “Not installed”.
5. Find Sleep as Android in the list and remove it by tapping the Trash/Cross icon.
   (Note: If you don’t see it, switch to your other Google accounts in the Play Store app and repeat this step).

Step 2: Reinstall under the correct account

1. Open a web browser on a computer (not your phone) and go to the Sleep as Android Play Store Page.
2. Make sure you are signed in with the exact Google account used for the purchase.
3. Click Install and select your phone as the destination device.

Once downloaded, open the app on your phone. It should now recognize your purchase automatically!

Need further help? Contact us via Left ☰ Menu → Support → Report a bug.