Ringtone / Sound issues#

1. Why didn’t my selected ringtone play?#

File Issues: Ensure local files weren’t moved or deleted.
Network/Radio: If an online stream fails, the app plays a built-in fallback ringtone after 30 seconds.
Spotify: If the screen is locked, Spotify may resume your last session instead of switching playlists.

2. Why is my Silent Alarm playing a sound?#

Battery Optimization: If vibration drivers are restricted, the app sounds a fallback ringtone to ensure you wake up. Disable battery optimizations.
Direct Boot: If your phone restarted and is at the lock screen, the app cannot access custom files and uses a built-in fallback sound.

3. How do I set a silent alarm for smartwatches or sleeping next to a partner?#

You can set up a silent alarm using either Delayed Sound (recommended to prevent oversleeping) or by setting the ringtone to Silent:

Option 1 (Ringtone Delay): Go to Settings ➔ Alarms ➔ Gentle wake up ➔ Delayed sound. Wearable vibrations or smartlights trigger first, and audio only starts if you don’t wake up within the delay window.
Option 2 (Silent Ringtone): Open the specific alarm card ➔ tap Sound ➔ select Silent.

👉 For a detailed step-by-step guide, see How to Set a Silent Alarm.

Need further help? Contact us via Left ☰ Menu → Support → Report a bug.