Samsung Galaxy Gear: Watch app stuck at “Starting tracking”

This can be a result of multiple things, so please make sure to do the following troubleshooting: Make sure you have Sleep as Android Gear Addon installed on your phone It can happen that the addon cannot be started by us if it was force stopped previously. In that case please go to https://play.google.com/store/apps/details?id=com.urbandroid.sleep.addon.generic.samsung on […]

Mi Band – heart rate tracking doesn’t work

Check your HR settings in the Mi Fit app. When the Mi Band is in “Sleep Assistant” HR mode in Mi Fit, it doesn’t feed the HR data to Mi Band Tools / Sleep as Android. When it is in regular HR tracking mode (24-hour), it works.

Do you support/integrate my device?

For a list of currently supported devices, go here. There is also a list of devices that we cannot possibly integrate. If you’d like us to integrate another device, please add it as a suggestion to our Uservoice. Also please check whether the device has an API so we can integrate it.

No heart rate measurements from my smartwatch

Please check our integrations table – only devices with a  icon will measure heart rate with Sleep as Android. Other smartwatches with HR sensor need to go around SaA – save HR to S Health or Google Fit, from where Sleep as Android will download it. Please note that Sleep as Android downloads the measurements […]

Sleep tracking starts automatically

Please make sure that you are not accidentally starting the Sleep as Android app from your watch. This would start sleep tracking immediately. On Samsung S2, we observed an issue where sleep tracking started really on its own. We have found a solution for the issue, so please uipdate to the latest version of Sleep as […]

How do I get my BT Smart heart rate device work with Sleep as Android?

Please make sure you did enable Settings > Wearables > [Heart rate monitoring] Bluetooth Smart. Also try to pair with your device (this may not be required for all devices and OS versions). Make sure no other app is using your device while sleep tracking. If nothing helps please send us a debug report using [MENU] […]