FAQ

Unlock & Payments

There are many problems that can occur between Play Store and your phone. Most often they result in an error and inability to download and install the app you want.

Examples of the codes are Error -24, 905, 963, RH-01, and many more. Google doesn’t provide an explanation for those codes, so the internet is full of guesses what they mean and how to solve them. Usually the solution involves cleaning cache of Google Play Services, uninstalling updates for Google Play Services, removing or factory resetting the phone. Sometimes it also suffices to unmount your SD card. Sometimes the error is a temporary glitch on Google servers.

The most comprehensive effort to understand Play Store errors and find solutions is here.

Please note that we are not able to solve any Play Store errors. This is solely between you and Google.

The purchase process is done by Google and is completely out of our control. But from other users’ experience any duplicate charges have always been refunded after a while automatically by the Google payment system. You can check if this has already happened in your Google Wallet account.

Please let us know at urbandroid.info@gmail.com if no refund is made for several days.

Did you buy the unlock as a separate app (“Sleep as Android Unlock“) or as an in-app purchase? The solution is different in each case.
  • For separate app
    • Please make sure you have installed both Sleep as Android as well as Sleep as Android Unlock in your phone settings->apps->downloaded.
    • If not, head to the Google Play Store and download Sleep as Android Unlock again! As long as you use the same Google account you did the purchase with as your primary account in Play Store it remembers your purchases and you should be able to download again.
    • If you are unable to download it (you see a price instead of download button), please go to the Play Store on your computer and check if you are able to download it there.
  • For in-app purchase:
    • If you have bought the unlock as an in-app purchase, a bug with the Play Store app might very rarely occur. Play Store sometimes doesn’t report that there are in-app purchases in your account. This can have multiple reasons, most likely because you have multiple Google accounts on your phone.
      There are few ways that you can try to go around that:

      • After the initial purchase, you need to wait for a while (maximum a few hours), the app should contact the licence server and unlock itself. If it does not, then:
      • make sure the Google account your did purchase the app with is the primary account on all your devices in the Play Store app,
      • go to “My apps” in the Play Store app in order to refresh, then restart your phone. This is super important.
      • If the app doesn’t seem to unlock, please reinstall the app, this has solved the problem for many users recently.
      • Another way that seemingly helped recently:
        • Uninstall Sleep as Android
        • In a BROWSER on your desktop: Log in to the web interface of Google Play with the account you used to purchase
        • Install Sleep as Android from the web interface to your device
        • Don’t let it open the Play Store app, but use the install button and choose your device in the browser.

Please send a debug report ( alarmlist>menu>report a bug) if the issue should persist. Also please let us know the order number of your purchase. This is included in your purchase confirmation you should have received via email – or you can check it at payments.google.com.

Sleep as Android can also be purchase also at Amazon AppStore, but Amazon releases are a bit outdated. Please contact us (info@urbandroid.org) for other purchase options.