This can be a result of multiple things, so please make sure to do the following troubleshooting:
- Make sure you have Sleep as Android Gear Addon installed on your phone
- It can happen that the addon cannot be started by us if it was force stopped previously. In that case please go to https://play.google.com/store/apps/details?id=com.urbandroid.sleep.addon.generic.samsung on your phone (using the Play Store app) and tap on “OPEN”.
- Opt out of any battery savers that you might have on your phone, for all involved apps (Sleep as Android, Sleep as Android Gear Addon, Samsung Accessory Services) – to find out how to do that, please consult dontkillmyapp.com
- Samsung Accessory services sometimes misbehaves and prevents connection to the watch for 3rd party apps. Please uninstall and reinstall it.
If you come from Wear OS 1.0, please note that Wear OS 2.0 changed the way apps get installed on the watch, you now need to install them manually using Play Store on the watch.
Companion apps also have a special way to install on the watch:
If you already have Sleep as Android installed on your phone, then the watch app can be only installed from “apps on your phone” and for some reason not directly from Play Store.
How to get there:
1) Make sure the watch is connected to the phone
2) Go to app list on your watch, select Play Store.
3) Scroll past Recommended for you, Top Free Apps etc., until you see “Apps on your phone”
4) Scroll down until you see Sleep
5) Click the download button to the right. Done!
Check your HR settings in the Mi Fit app.
When the Mi Band is in “Sleep Assistant” HR mode in Mi Fit, it doesn’t feed the HR data to Mi Band Tools / Sleep as Android. When it is in regular HR tracking mode (24-hour), it works.
Due to an issue in our Tasker integration, we had to disable it by default in one of the releases in mid-2017. Please go to Settings – Service – Taker and re-enable it there. Sorry for the trouble.
This is a bug in S Health that the S Health team promised to be fixed way back in S Health v4.6, but didn’t.
We got the following guide on how to resolve this S Health issue from the Samsung S Health team:
In order to resolve this issue, user can try either one of following:
1) Clear S Health data from Android Settings > Applications > S Health > Clear data.
2) Change the locale of the phone and wait 1 day.
Please see https://sleep.urbandroid.org/documentation/extended-features/apnoe/#troubleshooting
For a list of currently supported devices, go here. There is also a list of devices that we cannot possibly integrate.
If you’d like us to integrate another device, please add it as a suggestion to our Uservoice. Also please check whether the device has an API so we can integrate it.
Please check our integrations table – only devices with a icon will measure heart rate with Sleep as Android. Other smartwatches with HR sensor need to go around SaA – save HR to S Health or Google Fit, from where Sleep as Android will download it. Please note that Sleep as Android downloads the measurements usually with a day’s delay (the sync is triggered once another record is saved).
Please make sure you did enable Settings > Wearables > [Heart rate monitoring] Bluetooth Smart. Also try to pair with your device (this may not be required for all devices and OS versions). Make sure no other app is using your device while sleep tracking. If nothing helps please send us a debug report using [MENU] > Report a bug.
CAUTION: BT Smart heart rate tracking only works from Android 4.3 onward